PRIVACY POLICY

Effective Date: May 1, 2025
Last Updated: May 1, 2025

Mazala Global, LLC—including its operating divisions: Mazala Energy, Mazala Logistics, and Mazala Insurance(including bonding services) (collectively, “Mazala,” “we,” “our,” or “us”)—respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with:

This Policy also applies to any forms, quote tools, or digital platforms operated by Mazala in connection with these services.

By accessing or using any of our websites or services, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

A. Personal Information You Provide

We collect information you voluntarily submit through forms, quote requests, uploads, or support inquiries, including:

  • Name, phone number, email, and business title
  • Company name, industry, and service preferences
  • Energy usage data, utility statements
  • Freight specifications, carrier IDs, shipment records
  • Insurance or bond applications, prior claims or policies

B. Automatically Collected Information

When you browse our Sites, we automatically collect:

  • IP address, browser type, operating system, and device info
  • Session data, visited pages, and interaction history
  • Approximate location (city/region) derived from IP address

C. Third-Party Sources

We may supplement data using:

  • Analytics platforms (e.g., Google Analytics)
  • Partner integrations with energy suppliers, freight carriers, insurance underwriters, or compliance vendors

2. HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Generate and deliver accurate quotes and service offers
  • Facilitate account creation, transactions, or contract execution
  • Respond to support inquiries and provide customer service
  • Ensure compliance with federal and state regulations (FMCSA, PUCT, DOI, etc.)
  • Improve user experience, site functionality, and analytics
  • Mitigate fraud and enforce cybersecurity protocols

3. DISCLOSURE OF YOUR INFORMATION

We do not sell your personal data. We share it only when required to fulfill legitimate business or legal purposes:

  • Internal Use: Shared between Mazala business divisions for coordination
  • Vendors & Service Providers: CRMs, document handling, communication tools
  • Partners: Energy suppliers, freight carriers, underwriters, and bonding agents
  • Legal & Regulatory: Shared with government authorities or regulators where legally required

4. COOKIES AND TRACKING TECHNOLOGIES

Our websites use cookies and tracking tools to:

  • Enable secure access and proper function of quote forms and portals
  • Analyze traffic patterns and website performance
  • Personalize your experience across visits
  • Measure advertising or marketing effectiveness (when applicable)

You can manage or disable cookies via your browser settings. However, disabling essential cookies may affect form submission, login, or quote functionality.

5. DATA SECURITY

Mazala uses modern security safeguards to protect your data, including:

  • SSL/TLS encryption for all forms and portals
  • Access controls, secure credentials, and role-based permissions
  • Periodic vulnerability assessments and server-side hardening
  • Secure third-party infrastructure and encrypted data storage

6. DATA RETENTION

We retain your personal data only as long as necessary for:

  • Active contracts, customer communications, or dispute resolution
  • Regulatory retention periods (e.g., insurance or bond records)
  • Energy usage audits or freight performance logs
  • Internal audit, compliance, or reporting purposes

Data no longer required is securely deleted or anonymized.

7. CHILDREN’S PRIVACY

Mazala does not knowingly collect or store information from individuals under the age of 18. Our services are designed for business and organizational users.

8. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you may:

  • Request access to your data
  • Request correction or deletion
  • Opt out of any data sharing (note: we do not sell personal data)
  • Exercise these rights without retaliation

Submit your request to: compliance@mazala.io

9. THIRD-PARTY LINKS

Our Sites may link to external platforms. We are not responsible for their data practices or privacy policies. You are encouraged to review the privacy notices of any third-party sites.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. When changes are made, the “Last Updated” date will be revised. Continued use of our websites constitutes your acceptance of any updates.

11. CONTACT US

For questions, requests, or concerns about this Privacy Policy:

Mazala Global, LLC
📧 Email: compliance@mazala.io

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